Back-Up Box

Your order will be processed within 5 working days of being placed and payment being received. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such.  

We ship via SFEXPRESS to offer you the most economical shipping method. The delivery time is about 2-7 business days. The website will automatically calculate the shipping cost for each order.Please note extra delivery charge at remote area.

If you wish to place a large order or arrange international shipment, please contact us for a shipping quote.

Your satisfaction is important to us, if you have a concern about the quality of your product please use the Contact Us page to email us with the batch number, expiry date and product name from the barcode label and the reason you are dissatisfied.  

Any returns due to quality issues must be contact us within 2 weeks of receiving your order.  

Unfortunately we do not accept product returns if you have changed your mind or don't like the scent.  

We may request you to return unused product before processing a refund or replacement. (Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement.) 

All prices on the website are in Hong Kong dollars. Prices are subject to change without notice. 

The amount payable to Pimary for an Order (Order Amount) will be the total of the following amounts: the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal); the cost of delivery determined in accordance with Delivery stated above, and