FAQs

*ONLINE  Enquiries


Delivery & Shipping Fees


local shipping fees

*Free shipping for local residential and industrial and commercial addresses with orders over HK$400
(additional enquiry for surcharges for remote areas and outlying islands)


local SHOP pickup


address
Tsuen Wan The Mills :
No. 25 Lo Tsz Tin Tsuen, Tai Mei Tuk, Ting Kwok Road, Tai Po, N.T., Hong Kong

Tai Po Concept Store :
Shop105,45 Pak Tin Par Street, Tsuen Wan



International deliveries

International shipping will be sent by Hongkong Post, shipping fee depends on weight
(Taiwan and Macau will be sent by SF Express)



Payment methods

Credit card

PAYPAL
Bank Deposit-HSBC
PAYME


Order Issues

Can I track my order?
After the order is confirmed and successfully paid, it will be sent out within five working days and the SF Express shipping number will be provided.

Courier contacts: S.F. Express at +852 2730 0273 (Hong Kong)


*****To help enhance the safety of customers and employees in the midst of increasing outbreak of COVID-19 in the community, S.F. Express suspends the to-door delivery service in 7 areas on 13-07-2020, including Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong and Tsz Wan Shan, until further notice. Customers could collect parcels from our service outlets or mobile collection points. We sincerely apologize for any inconvenience or delay it might cause. In order to minimize the risk of spreading infectious diseases, pick-up and delivery service will be temporarily suspended for following locations: all hospitals, clinics, quarantine centers and "buildings in which confirmed cases of novel Corona Virus infection have stayed during the symptomatic phase in the past 14 days". Alternatively, our delivery team will be able to hand over the parcel at the building lobby /designated locations.

Exchange & Refund / Return

Based on hygiene considerations, our store only accepts returns of quality and damaged goods Do not accept returns and exchanges due to dislike of smell and colour

If the product is out of stock, it will be refunded in full by store credit.


*SHOP Enquiries

TAI PO CONCEPT STORE
Address
No. 25 Lo Tsz Tin Tsuen, Tai Mei Tuk, Ting Kwok Road, Tai Po, N.T., Hong Kong

Opening hours
Monday, Thursday to Friday 12-6pm ; Saturday & Sunday 11-7pm

Members only(Limit Seats for Reservation and Members only)

**The appointment will be opened one week ago, you can call  2408 8938 directly during business hours


Transportation
Take green mini bus 20C or bus 75K from Tai Po Market Station Exit A3 (Off at Lo Tsz Tin bus stop)


Parking
If you are driving, you can park at the hourly parking lot at the entrance of the village. $25 per hour

THE MILLS
Address
Shop105,45 Pak Tin Par Street, Tsuen Wan

Opening hours
Monday to Friday 12-7pm ; Saturday & Sunday 11-8pm

Transportation
MTR Tsuen Wan Station Exit A3
MTR Tsuen Wan West Station Exit A2

* FREE SHUTTLE BUS SERVICE

Boarding and Drop Off Point :
Opposite to Tsuen Wan Government Offices (near Tsuen Wan MTR Exit A4) / The Mills Carpark

Service Hour:
every 20 minutes

Mon-Thurs

8:30 – 11:30 ; 12:00 – 14:00 ;

17:30 – 19:30

Fri-Sun & Public Holidays

8:30 – 21:30


For more information: http://www.themills.com.hk/about-the-mills/location/

 



Parking
The details of The Mills parking scheme is as follows Rate :
$25/ Hour  (applicable to private cars only)

Customers who spend designated amount at The Mills can now take advantage of exclusive complimentary parking services*. Redemption can be made at 1/F or G/F (The Hall) Customer service counter from 10am till 10pm daily. Parking spaces are subject to availability. Should you have any queries, please feel free to contact our building management office at 2682 4778.

For more information:http://www.themills.com.hk/about-the-mills/facilities/




*Pimary Loyalty Program

You can become a member after shopping and registering at the store or online
For more information: https://pimaryhk.com/pages/pimary-loyalty-program

 

*WHOLESALE Enquiries

About wholesale enquiry , please contact sales@pimaryhk.com or info@pimaryhk.com




*TAIWAN SHOP 

4F., No.11, Songgao Rd., Sinyi Dist., Taipei City 11073, Taiwan (R.O.C.)

About Taiwan shop enquiry , please contact pimary.tw@gmail.com
or facebook inbox : Pimary TW

Pimary TW Blog:
https://www.pixnet.net/pcard/pimarytw520/
Pimary TW Facebook Page:
https://www.facebook.com/Pimary-TW-106267167839654/