Order and Shipping

Shipping & Delivery  

Your order will be processed within 5 working days of being placed and payment being received. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such.  

We ship via HK post office/SF Express to offer you the most economical shipping method. The delivery time is about 2-4 business days. The website will automatically calculate the shipping cost for each order.Please note extra delivery charge at remote area.

If you wish to place a large order or arrange international shipment, please contact us for a shipping quote . 

Returns & Replacements  

Your satisfaction is important to us, if you have a concern about the quality of your product please use the Contact Us page to email us with the batch number, expiry date and product name from the barcode label and the reason you are dissatisfied.  

Any returns due to quality issues must be contact us within 2 weeks of receiving your order.  

Unfortunately we do not accept product returns if you have changed your mind or don't like the scent.  

We may request you to return unused product before processing a refund or replacement. (Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement.)  


  1. To submit an order for Products (Order), we recommend customer to:  
  • create an account with Pimary on this website by registering your details and creating an username and password; and  
  • complete and submit the online order through your Pimary account.    
  1. Pimary reserves the right to refuse any Order. In such case, Pimary will notify you as soon as reasonably practicable and refund to you any payment in full.
  2. All prices on the website are in Hong Kong dollars. Prices are subject to change without notice. 
  1. The amount payable to Pimary for an Order (Order Amount) will be the total of the following amounts:   
  • the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal); 
  • the cost of delivery determined in accordance with Delivery stated above, and 
  1. You can simply pay the Order Amount by credit card via Paypal at the time of submitting the Order. Pimary accepts Visa, Mastercard,.  

First Time Users   

If you are a first-time user of Pimary or the product which you wish to purchase, Pimary recommends you:    

  1. visit our Pimary store for a personal consultation, or   
  2. if it is not possible for you to visit our Pimary store, call an friendly staff to discuss your proposed purchase.